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Customer Support Specialist (On-Site)

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On-Site
Full Time
Permanent
Pay: $18 – $22 / hour (based on experience and certifications)

Location: Adel, Georgia (On-Site)
Pay: $18 – $22 per hour (Depending on Experience and Certifications)
Type: Full-Time | Permanent

About the Role

The Customer Support Specialist is the front-line representative of AEGIS Data Systems, assisting clients with day-to-day IT issues, service requests, and helpdesk support. You’ll work closely with network engineers and project teams to resolve issues efficiently while delivering an exceptional customer experience. This is an ideal position for someone who enjoys technology and helping others solve real problems.

Key Responsibilities

  • Provide phone, email, and on-site technical support to clients
  • Assist with password resets, printer setup, basic networking, and software troubleshooting
  • Log and track tickets in the AEGIS support system
  • Escalate complex issues to senior engineers or network teams
  • Document all client interactions and resolutions clearly
  • Maintain professionalism and security awareness in every client interaction

Required Skills & Experience

  • 1–2 years of IT or customer support experience preferred
  • Basic understanding of Windows, macOS, and common business software
  • Strong communication and problem-solving skills
  • Patience and empathy when assisting users with technical issues
  • Ability to follow documentation and procedures
  • Dependable, organized, and detail-oriented

Preferred Certifications

  • CompTIA A+ (or willing to obtain within 6 months — company paid)
  • Microsoft 365 Fundamentals or similar entry-level IT certification

AEGIS Training & Certification Benefits

  • 1 hour per day of paid study time
  • Company-paid certification exam every six months (all positions)
  • CompTIA recertification every 3 years covered by AEGIS
  • Career advancement opportunities into Network or Account Management roles

Why Work at AEGIS

  • Be part of a team that values customer service as much as technology
  • Work directly with clients and technical staff on real-world IT issues
  • Access company-paid training and certification opportunities
  • Contribute to a growing local business leading in Security-First, AI-Powered IT Solutions

How to Apply

Click the Apply Here button to submit your application. Include your resume and tell us briefly about your technical interests or previous customer support experience. AEGIS provides the training and tools you need to grow your career in technology and client services.

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