Support That Keeps Your Operations Moving

Get help per-instance when you need it, or choose a managed monthly plan with guaranteed response times. On-site support available across Adel, Tifton, Valdosta, Moultrie, and surrounding areas. Pair with Managed Services and Website Security for full coverage.

Per-Instance Help Managed Plans Remote & On-Site SLA-Backed

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AEGIS is 100% USA based. ALL Remote Assist and On-Site Tech Support are located inside the United States by Expert, Trained Technicians.

Per-Instance Support

Tier 1 · Helpdesk

$25 per 30 minutes

General troubleshooting & quick fixes
Password, email, CMS & plugin help
Remote support via secure session

Start Tier 1

Tier 2 · Specialist

$45 per 30 minutes

Advanced CMS, server & network tasks
Malware cleanup & hardening
Backup, restore & performance tuning

Start Tier 2

Tier 3 · Expert/Project

Custom priced per task

Forensics, compliance, migrations
Security architecture & audits
Custom development & integrations

Request a Quote

Managed Monthly Plans

Essential Small sites

$199/mo

Includes 2 support hours (Tier 1/2)
24–48 hr response · Business hours
Core, plugin & theme updates
Uptime & security monitoring
Monthly backup & status report

Choose Essential

Professional Most popular

$499/mo

Includes 6 support hours (priority)
Same-day response · 9×5 SLA
WAF, malware scanning & patching
Daily backups · Restore on demand
Performance tuning & quarterly review

Choose Professional

Enterprise Custom

Custom

Dedicated hours & 24/7 on-call
Advanced compliance & reporting
Incident response & forensics
Change management & staging
Quarterly penetration testing options

Talk to Sales

On-Site Support Radius

Local on-site support is available within ~40 miles (~45-minute drive) of Adel, GA. Key cities include Adel, Tifton, Valdosta, Moultrie, and surrounding areas.

Tip: Drag or zoom the map to explore the full service area.

Support FAQs

How do billing increments work?

Tier 1 and Tier 2 are billed in 30-minute increments. Tier 3 is quoted per task with a defined scope before we start.

Do you support both WordPress and server/network issues?

Yes — we handle CMS, web, and infrastructure (network, endpoints, cloud). For continuous care, see Managed Services.

Can you provide documentation after work is completed?

Absolutely. We include a brief summary of work performed and evidence (e.g., screenshots, logs) where applicable.

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